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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lacey Cumin

February 25, 2026

5  out of  5
rating by Lacey Cumin
"Randi went above and beyond for my home and business policies! She took initiative to look into possibilities for my policies I was not even aware off.
Randi, thank you for your time and effort! I appreciate your knowledge and expertise!"
We responded:
"Hey, Lacey! Thank you for sharing your experience with Randi and for trusting her with your home and business policies. I’m so glad she took the initiative to explore options you weren’t even aware of and provided the knowledge and expertise you needed. We truly appreciate your kind words and the opportunity to work with you."
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Diane Michael

February 25, 2026

5  out of  5
rating by Diane Michael
"Great experience from ease of scheduling to fit my time; going over my policies in depth making sure I had no questions or concerns and making me feel important."
We responded:
"Diane, I look forward to maintaining a great relationship with you as your business and feedback is important to my team and I. Thank you! - Diana"
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Sherry E

February 14, 2026

5  out of  5
rating by Sherry E
"It was real simple. Just answer questions and you have your insurance."
We responded:
"Thank you, Sherry E! I'm glad to hear that the process was straightforward for you. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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treebasher

February 11, 2026

5  out of  5
rating by treebasher
"Randi Henderson at is seriously amazing to work with. She knows her stuff inside and out, and you can tell she genuinely cares about making sure you’re taken care of. Plus, she's got such a great personality—super friendly, approachable, and easy to talk to. Honestly, if you're looking for someone who will not only guide you through the insurance process but also make it a pleasant experience, Randi’s the one to go to!"
We responded:
"Thank you, Brian."
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Shelly W

February 10, 2026

5  out of  5
rating by Shelly W
"Alicia was great!! Tawny was great!! All the girls I have dealt with at Diana's office have been joys to work with. I am picky and always need info "now" and these girls provide it with positivity and enthusiasm that adds up to excellent customer service in my book. Thanks again girls. Keep up the good work!"
We responded:
"Thank you, Shelly! I'm so happy to hear that Alecia, Tawni, and the rest of the team have made your experience with us so positive. We truly appreciate your kind words and are committed to maintaining the excellent service you value. If there's anything else you need, just let us know!"
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Maylene Frost

February 5, 2026

5  out of  5
rating by Maylene Frost
"Randi spent the time listening to what we wanted and matched us up with the coverage we needed. She explained our options so it was easy to understand and helped with things we didn’t consider. Highly recommend!!"
We responded:
"Thank you, Maylene! I'm happy to hear that Randi was able to assist you effectively and provide clear explanations. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Rocky Unruh

February 5, 2026

5  out of  5
rating by Rocky Unruh
"Alicia was very helpful in providing me a quote for auto insurance."
We responded:
"Hey, Rocky! Thanks for letting us know that Alecia was helpful while putting together your auto insurance quote. We appreciate you taking the time to share your experience and thank you for choosing us."
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Lynn Sloan

February 3, 2026

5  out of  5
rating by Lynn Sloan
"Quick and easy to get my address changed today and proof of insurance delivered to our new property manager. Thanks!"
We responded:
"Lynn, thank you for sharing your experience! I'm happy to know that updating your address and getting proof of insurance to your property manager was quick and easy. If you need anything else, feel free to reach out!"
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Melissa Hayashi

February 2, 2026

5  out of  5
rating by Melissa Hayashi
"Always very nice and helpful."
We responded:
"Hey Melissa! It’s great to hear that the team was nice and helpful. We’re happy your auto insurance experience went smoothly. Thank you for sharing your experience."
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Norma Cleveland Boyd

January 30, 2026

5  out of  5
rating by Norma Cleveland Boyd
"Very professional. Very pleased with the service and price"
We responded:
"Norma, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Diana"
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kevin Cline

January 27, 2026

5  out of  5
rating by kevin Cline
"TAWNI was very professional and thorough with her explanation of coverages and fees.We highly recommend her!"
We responded:
"Kevin, thank you for your wonderful feedback! I'm happy to hear that Tawni provided you with a professional and thorough experience. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can assist you with!"
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Nico_Cant_Exist

January 27, 2026

5  out of  5
rating by Nico_Cant_Exist
"Very nice sweet lady. helped me get what I needed done and was very quick about the process"
We responded:
"Hey, there! I’m so happy I could help you get your car insurance taken care of. I’m glad the process was quick and that you felt supported while we got everything sorted."
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Jonnetta Sjostrom

January 26, 2026

5  out of  5
rating by Jonnetta Sjostrom
"Randi, thanks for your support and help today. It was a big load of me."
We responded:
"Jonnetta, thank you for your kind words! I'm glad she could assist you and lighten your load today. If you need anything else, feel free to reach out.

- Diana Larson - State Farm Insurance Agent, Billings, MT"
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Sally Johnson

January 24, 2026

5  out of  5
rating by Sally Johnson
"Tawni was friendly, fast, thorough and very helpful in setting up my new auto insurance policy. It was so nice to work with her."
We responded:
"Thank you, Sally! I'm happy to hear Tawni provided such helpful and efficient service while setting up your insurance policy. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Juanita Flechsing

January 24, 2026

5  out of  5
rating by Juanita Flechsing
"Tawni was incredibly knowledgeable & helpful"
We responded:
"Juanita, thank you for your feedback! I'm happy to hear that Tawni was able to provide knowledgeable and helpful service. Our team is dedicated to offering the best support possible. If you need anything else, feel free to reach out!"
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Kathy Gibble

January 24, 2026

5  out of  5
rating by Kathy Gibble
"I met with Tawni to review my insurance policy. She was professional, very informed and friendly. She answered my questions and was very helpful. I highly recommend her, Diane Larson and their team."
We responded:
"Kathy, your recommendation of our agency means the world to my team and I. We appreciate the opportunity to serve others while providing a positive experience for all. - Diana"
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Eilein Nelson

January 23, 2026

5  out of  5
rating by Eilein Nelson
"Tawni was so very helpful and explained everything about my policy. She was great to work with. I will definitely recommend her. Thank you Tawni."
We responded:
"Hey, Eilein! Thank you for sharing your experience and for highlighting how helpful Tawni was while going over your homeowners insurance policy. Taking the time to explain coverage clearly and make the process comfortable really makes a difference, and we’re happy to hear you enjoyed working with her. We truly appreciate the recommendation and your support."
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Tracy Canada

January 22, 2026

5  out of  5
rating by Tracy Canada
"Diana’s staff is always super friendly when we have any policy changes. They ask questions that help us get the best rate we can. We have been a long term customer and highly recommend them!"
We responded:
"Tracy, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Diana"
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Kelly Stone

January 21, 2026

5  out of  5
rating by Kelly Stone
"Tawni helped me set up my auto and renters insurance and was absolutely wonderful to work with. Normally I just try to rush through these processes, but Tawni made it easy and actually enjoyable somehow. Lol. She was genuine, sincere, and took the time to help me find a plan that truly fit my needs. Thank you so much, Tawni, for making the entire process so smooth and stress-free!"
We responded:
"Thank you, Kelly! I'm so happy to hear that Tawni made your experience with setting up insurance enjoyable and stress-free. It's great to know she was able to assist you in finding the right plan. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Susan Overholt

January 15, 2026

5  out of  5
rating by Susan Overholt
"Randi is so helpful and knowledgeable! I spoke to her just an inquiry. No further service was purchased at the time."
We responded:
"Thank you, Susan! I'm happy to hear that Randi was able to assist you with your inquiry. Our team is dedicated to providing helpful and knowledgeable service. If you have any more questions or need assistance in the future, feel free to reach out!"
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brittney rodriguez

January 15, 2026

5  out of  5
rating by brittney rodriguez
"Raegan was great at getting my policy fixed and taken care of! Super responsive and helpful to any and all questions I had."
We responded:
"Thank you, Brittney! I'm happy to hear that Raegan was able to assist you with your policy and answer all your questions. Our team is dedicated to providing responsive and helpful service. Let us know if there's anything else we can do for you!"
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Polly Peel

January 15, 2026

5  out of  5
rating by Polly Peel
"Reagan was awesome 👌 helped us set everything to make it easy for us"
We responded:
"Thank you, Polly! I'm happy to hear that Reagan made the process easy for you. Our team is committed to providing excellent service. If you have any more questions or need assistance, feel free to reach out!"
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Michele Glock

January 14, 2026

5  out of  5
rating by Michele Glock
"Randi is awesome and knowedgefull obout insurance. Zhe gets the job done asap! I love having her as my agent."
We responded:
"Thank you for your review, Michele! I'm delighted to hear that Randi has been so helpful and knowledgeable in assisting you with your insurance needs. We appreciate your trust in us and are always here to support you. Let us know if there's anything else we can do for you!"
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Jessica McQueary

January 13, 2026

5  out of  5
rating by Jessica McQueary
"Highly recommend Diana Larson State Farm. I called for a policy update and Alecia was very pleasant, helpful and efficient. She had it back to me later the same day."
We responded:
"Thank you, Jessica, for the fantastic rating! I’m happy to know that you had a positive experience with our office. If you have any questions, feel free to reach out. We’re here to help!
"
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MB G

January 9, 2026

5  out of  5
rating by MB G
"Great insurance company! Great communication! Best rates! Diana Larson team has always been there for me! Thank you!"
We responded:
"Thank you for sharing this! I'm happy to know that you appreciate our communication and rates. Our team is dedicated to being there for you whenever you need us. Let us know if there's anything else we can assist you with!"