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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sherry rakes

March 24, 2026

5  out of  5
rating by Sherry rakes
"Explained things so I could understand it. No pressure- gave me the information I requested."
We responded:
"Thank you, Sherry, for the fantastic rating! I'm glad you're satisfied with the service provided by our office. If you have any questions or need assistance in the future, please feel free to reach out."
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Gustav Snell

March 24, 2026

5  out of  5
rating by Gustav Snell
"Randi did a really good job explaining details of the policies and the pros and cons each choice. She was very professional and focused. I would work with her again and I’d recommend her as a top tier candidate."
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Ella DeBuff

March 24, 2026

5  out of  5
rating by Ella DeBuff
"Amazing!!"
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Janet Kelleher

March 19, 2026

5  out of  5
rating by Janet Kelleher
"Great service sent what I needed right away"
We responded:
"Thank you, Janet! I'm happy to know you had a positive experience with our office. We’re here to help with any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Curt Arney

March 19, 2026

5  out of  5
rating by Curt Arney
"Courteous and knowledgeable service"
We responded:
"Thank you, Curt! I'm happy to know you found our service courteous and knowledgeable. We’re always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
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Steve Lutke

March 18, 2026

5  out of  5
rating by Steve Lutke
"Tawni was fantastic to work with! We reached out for auto and home insurance policies, and she took the time to explain everything clearly and thoroughly. She spotted areas where we'd been under-insured on our current coverage—something we hadn't even realized—and provided quick, customized quotes that better protected us for less than we were paying. The entire process was hassle-free, with fast responses and no pressure. Tawni's professionalism and knowledge instilled real confidence that we have the right coverage in place. If you're looking for reliable, personalized service, this team (especially Tawni!) is top-notch. Highly recommend—5 superstars!"
We responded:
"Thank you, Steve! I'm so glad to hear that Tawni provided such excellent service and helped you find the right coverage. It's wonderful to know that her professionalism and expertise made the process smooth and reassuring for you. We truly appreciate your recommendation and are here for any future insurance needs you may have. Let us know if there's anything else we can assist with!"
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Vicki Ganley

March 17, 2026

5  out of  5
rating by Vicki Ganley
"Randi you are always full of info and always helpful any time I call"
We responded:
"Thank you for your review, Vicki! I'm happy to hear that Randi has been informative and helpful whenever you reach out. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. Let us know if there's anything else we can assist you with!"
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Robert Korell

March 14, 2026

5  out of  5
rating by Robert Korell
"Randi She is so easy to work with. Always accommodating does fantastic job for all my insurance needs. Happy to have her as my agent."
We responded:
"Robert, thank you for your kind words! I'm glad you had a positive experience working with us. Best wishes to you and your wife as you combine your insurance needs. If you ever need any assistance, we're here to help. - Diana Larson - State Farm Insurance Agent, Billings, MT"
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Kara Dronen

March 6, 2026

5  out of  5
rating by Kara Dronen
"Reagan was very helpful and cheerful"
We responded:
"Thank you, Kara! I'm happy to hear that Raegan was helpful and cheerful during your experience with us. We appreciate your feedback and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Chris martin

March 5, 2026

5  out of  5
rating by Chris martin
"Diane and her team are always willing to go the extra mile to help with my families insurance needs. We highly recommend them all."
We responded:
"Hey, Chris! Thank you for the recommendation and for mentioning the reasonable price. My team and I appreciate you sharing that we take the time to help with your family’s homeowners insurance needs."
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leon mcconville

March 5, 2026

5  out of  5
rating by leon mcconville
"Raegan has been very good to deal with and made sure everything was done correctly"
We responded:
"Hey, Leon! Thank you for taking a moment to share your experience with Raegan and mentioning the reasonable price. It means a lot to hear that she was good to work with and took the time to make sure everything was done correctly."
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Janna Heiken

March 5, 2026

5  out of  5
rating by Janna Heiken
"Diana Larson has thee very best service in the free world. She has life sized big heads of Jake and an entire shelf of beautiful mugs. We get excellent service from Randi and the rest. We are kept informed and up to date at all times. Claims are a breeze. A++"
We responded:
"Thank you, Janna! I'm glad you're enjoying the service and the fun atmosphere at our office with the Jake heads and mug collection. It's great to know you feel informed and that claims are easy for you. If you need anything else, feel free to reach out!"
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Kimberly Riley

March 5, 2026

5  out of  5
rating by Kimberly Riley
"Regan was great. Answered my questions with professionalism."
We responded:
"Thank you, Kimberly! I'm happy to hear that Raegan provided professional assistance and answered your questions. Our team is dedicated to offering excellent service. If you need anything else, feel free to reach out!"
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Rex Fuller

March 3, 2026

5  out of  5
rating by Rex Fuller
"The agent that I dealt with, Twina, who works for the Diana Larson State Farm Insurance group located in Billings, MT. She was excellent in getting me started down the right path for new auto insurance. I was greeted pleasantly, and she took immediate interest my goal to find more acceptable auto insurance at an affordable price. R.E. Fuller, Columbus MT."
We responded:
"Hey, Rex! Thank you for taking the time to share your experience and for recognizing Tawni's efforts with your auto insurance. We appreciate you mentioning how pleasantly you were greeted and how quickly she focused on helping you find coverage that fit your budget. It means a lot to hear that she took a genuine interest in your goal of finding more acceptable pricing and getting you started in the right direction. If you’d ever like to review your options further or have any additional questions about your auto coverage, our Billings team is here to help."
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Ilia Fox

February 28, 2026

5  out of  5
rating by Ilia Fox
"Tawni is such a pleasure to talk with. She answered all my questions. My experience with her was the best experience."
We responded:
"Ilia, thank you for sharing your experience! I'm happy to hear that Tawni was able to assist you so well. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can do for you!"
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Carla Cook

February 27, 2026

5  out of  5
rating by Carla Cook
"Very helpful and nice."
We responded:
"We are always here to serve your insurance needs, Carla! - Diana "
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Lacey Cumin

February 25, 2026

5  out of  5
rating by Lacey Cumin
"Randi went above and beyond for my home and business policies! She took initiative to look into possibilities for my policies I was not even aware off. Randi, thank you for your time and effort! I appreciate your knowledge and expertise!"
We responded:
"Hey, Lacey! Thank you for sharing your experience with Randi and for trusting her with your home and business policies. I’m so glad she took the initiative to explore options you weren’t even aware of and provided the knowledge and expertise you needed. We truly appreciate your kind words and the opportunity to work with you."
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Diane Michael

February 25, 2026

5  out of  5
rating by Diane Michael
"Great experience from ease of scheduling to fit my time; going over my policies in depth making sure I had no questions or concerns and making me feel important."
We responded:
"Diane, I look forward to maintaining a great relationship with you as your business and feedback is important to my team and I. Thank you! - Diana"
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Sherry E

February 14, 2026

5  out of  5
rating by Sherry E
"It was real simple. Just answer questions and you have your insurance."
We responded:
"Thank you, Sherry E! I'm glad to hear that the process was straightforward for you. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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treebasher

February 11, 2026

5  out of  5
rating by treebasher
"Randi Henderson at is seriously amazing to work with. She knows her stuff inside and out, and you can tell she genuinely cares about making sure you’re taken care of. Plus, she's got such a great personality—super friendly, approachable, and easy to talk to. Honestly, if you're looking for someone who will not only guide you through the insurance process but also make it a pleasant experience, Randi’s the one to go to!"
We responded:
"Thank you, Brian."
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Shelly W

February 10, 2026

5  out of  5
rating by Shelly W
"Alicia was great!! Tawny was great!! All the girls I have dealt with at Diana's office have been joys to work with. I am picky and always need info "now" and these girls provide it with positivity and enthusiasm that adds up to excellent customer service in my book. Thanks again girls. Keep up the good work!"
We responded:
"Thank you, Shelly! I'm so happy to hear that Alecia, Tawni, and the rest of the team have made your experience with us so positive. We truly appreciate your kind words and are committed to maintaining the excellent service you value. If there's anything else you need, just let us know!"
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Maylene Frost

February 5, 2026

5  out of  5
rating by Maylene Frost
"Randi spent the time listening to what we wanted and matched us up with the coverage we needed. She explained our options so it was easy to understand and helped with things we didn’t consider. Highly recommend!!"
We responded:
"Thank you, Maylene! I'm happy to hear that Randi was able to assist you effectively and provide clear explanations. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Rocky Unruh

February 5, 2026

5  out of  5
rating by Rocky Unruh
"Alicia was very helpful in providing me a quote for auto insurance."
We responded:
"Hey, Rocky! Thanks for letting us know that Alecia was helpful while putting together your auto insurance quote. We appreciate you taking the time to share your experience and thank you for choosing us."
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Lynn Sloan

February 3, 2026

5  out of  5
rating by Lynn Sloan
"Quick and easy to get my address changed today and proof of insurance delivered to our new property manager. Thanks!"
We responded:
"Lynn, thank you for sharing your experience! I'm happy to know that updating your address and getting proof of insurance to your property manager was quick and easy. If you need anything else, feel free to reach out!"
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Melissa Hayashi

February 2, 2026

5  out of  5
rating by Melissa Hayashi
"Always very nice and helpful."
We responded:
"Hey Melissa! It’s great to hear that the team was nice and helpful. We’re happy your auto insurance experience went smoothly. Thank you for sharing your experience."