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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Patrick Kraft

Patrick Kraft

October 9, 2025

5  out of  5
rating by Patrick Kraft
"Kristine was very helpful and kno in assisting me in shopping for insurance, would recommend her to anyone else who has insurance coverage needs"
We responded:
"Thank you, Patrick, for sharing your experience! I'm glad Kristine was able to assist you effectively with your insurance needs. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
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LYNDA Henning

October 7, 2025

5  out of  5
rating by LYNDA Henning
"Everyone is nice and very knowledgeable"
We responded:
"Thank you, Lynda! I'm happy to know that you found our team both friendly and knowledgeable. We’re committed to providing excellent service. Let us know if there's anything else we can assist you with!"
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Keith O’Neil

October 7, 2025

5  out of  5
rating by Keith O’Neil
"Quick, reliable, and professional service every time!"
We responded:
"Keith, thank you for your fantastic review! I'm glad to know that you find our service quick, reliable, and professional every time. Your satisfaction is our priority, and we appreciate your trust in us. If you ever need anything else, feel free to reach out. - Diana Larson - State Farm Insurance Agent, Billings, MT"
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Jay Mahler

October 6, 2025

5  out of  5
rating by Jay Mahler
"Toni answered my questions and responded in a timely manner. Great!"
We responded:
"Thank you, Jay, for sharing your experience! I'm happy to hear that Toni was able to assist you promptly and answer your questions. If you need any more help or have further inquiries, feel free to reach out to our office. We're here for you!"
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Makoman295

October 4, 2025

5  out of  5
rating by Makoman295
"Awesome service every time, both scheduled and not and everyone is really friendly!"
We responded:
"Hello, I'm grateful to have such a wonderful team that cares for our customers as if they're family! Thank you for sharing. - Diana"
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Char Hakes

September 30, 2025

5  out of  5
rating by Char Hakes
"Randi has been absolutely wonderful! She is very much appreciated. Thank you so much, Randi, for your recent help with our claim. So happy with all you do for us. 5 stars! ⭐⭐⭐⭐⭐💫👍"
We responded:
"Char, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! Call us anytime. - Diana"
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Lj

September 27, 2025

5  out of  5
rating by Lj
"Randi was welcoming and very knowledgeable. She was able to fulfill all of my needs in a timely manner. Randi is high energy, kind and caring. I will enjoy working with her as my new agent."
We responded:
"Thank you, Lj! I'm happy to hear that Randi made such a positive impression with her welcoming and knowledgeable approach. It's wonderful to know she was able to meet your needs efficiently. We look forward to continuing to serve you! Let us know if there's anything else we can assist you with."
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Charles Brian Moore

September 27, 2025

5  out of  5
rating by Charles Brian Moore
"Diana Larsen of State Farm Insurance has been a great help in my transition as employment has required. Thank you Diana your a awesome person to work with."
We responded:
"Thank you, Charles! I'm happy to hear that our office has been a great support during your transition. We appreciate your kind words and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Jo King

September 26, 2025

5  out of  5
rating by Jo King
"I was having issues with signing in on the app and Tawni helped me contact support while I was in the office she made sure I was able to get back in my account"
We responded:
"Jo, thank you for the five stars! - Diana"
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David Belcourt

September 26, 2025

5  out of  5
rating by David Belcourt
"Great service in policy review with Tawni"
We responded:
"Thank you, David! I'm happy to hear that Tawni provided you with great service during your policy review. Our team is dedicated to ensuring a smooth experience for our customers. Let us know if there's anything else we can assist you with!"
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Patricia Quigg

September 24, 2025

5  out of  5
rating by Patricia Quigg
"Always very helpful!"
We responded:
"Patricia, my team and I will always go above and beyond to exceed your customer service expectations! Call us anytime. - Diana "
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tyson vannoten

September 20, 2025

5  out of  5
rating by tyson vannoten
"Randi was very helpful and helped me thru the process of dealing with a wrecked car insurance claim…So if ur looking for new insurance I highly recommend them…."
We responded:
"Randi always goes the extra mile to assist you with any of your insurance questions or needs, Tyson! We strive to provide you with the insurance you need at a value you deserve and great customer care! Thank you for the wonderful review recommending our services to others! It is a wonderful compliment to us all! - Diana "
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Douglas Rangeley

September 20, 2025

5  out of  5
rating by Douglas Rangeley
"Tawni was huge help in setting up my new insurance coverage and getting the out of town dealer the necessary documents to complete the purchase."
We responded:
"Douglas, thank you for sharing your experience! I'm happy to hear that Tawni was able to assist you with setting up your new insurance coverage and coordinating with the dealer. We appreciate your trust in us and are here for any future needs. Let us know if there's anything else we can do for you!"
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Thomas Gallagher

September 20, 2025

5  out of  5
rating by Thomas Gallagher
"Great service- with a smile. Thanks"
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Catherine Long

September 18, 2025

5  out of  5
rating by Catherine Long
"Customer service is great! They go above and beyond!"
We responded:
"Catherine, thank you for your wonderful feedback! I'm happy to hear that our team exceeded your expectations. We’re here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Diane

September 18, 2025

5  out of  5
rating by Diane
"It was fast easy and good experience with state farm"
We responded:
"Thank you, Diane! I'm glad you had a quick and pleasant experience with us. We’re always here to make things easy for you. Let us know if you need anything else!"
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Candice Koshman

September 18, 2025

5  out of  5
rating by Candice Koshman
"Randi is incredible! Responds immediately to requests and handles all tasks efficiently and professionally!!"
We responded:
"Candice, thank you for your wonderful feedback! I'm delighted to hear that Randi has been so responsive and professional in assisting you. Our team is dedicated to providing efficient service, and it's great to know we're meeting your expectations. Let us know if there's anything else we can do for you!"
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Jennifer Lynn

September 16, 2025

5  out of  5
rating by Jennifer Lynn
"Tawni at Diana Larson State Farm Insurance was very helpful to me by calling to advise my auto policy was expiring and setting me up with a new policy. I really appreciated her extra efforts."
We responded:
"Thank you, Jennifer Lynn! I'm happy to hear that Tawni was able to assist you with your policy renewal. We appreciate your kind words and are grateful for your trust in our office. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Doug Coen

September 16, 2025

5  out of  5
rating by Doug Coen
"Randi had us in and out in just minutes. She always makes doing business at State Farm a great experience."
We responded:
"Thank you for your review, Doug! I'm happy to hear that Randi made your visit quick and enjoyable. We strive to provide a great experience every time you visit. Let us know if there's anything else we can assist you with!"
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Hu Montana

September 16, 2025

5  out of  5
rating by Hu Montana
"Excellent Service!"
We responded:
"Thank you! I'm happy to know you received excellent service. We’re always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
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Tiah Davenport

September 16, 2025

5  out of  5
rating by Tiah Davenport
"Randi answered my question right away and made my life easier!"
We responded:
"Thank you, Tiah! I'm happy to hear that Randi was able to assist you promptly and make things easier. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Marci Kokkeler

September 10, 2025

5  out of  5
rating by Marci Kokkeler
"Im always happy with the rates here! I just keep adding more! 😊 They are always professional and prompt. Diana and Randi are some of the staff, I know. They are super friendly and nice to deal with. 😊 I would definitely recommend Diana Larson, State Farm Insurance in Billings."
We responded:
"Thank you, Marci! I'm glad to hear you're satisfied with our rates and service. We appreciate your kind words and are always here to help. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Carla Fettig

August 22, 2025

5  out of  5
rating by Carla Fettig
"We have had good service with State Farm and Diane Larsen . We don’t have any complaints they are very nice and try to work with you ."
We responded:
"Carla, I'm so glad you were happy with your experience in my office. Thanks for your business! - Diana "
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Ellen Dunklee

August 8, 2025

5  out of  5
rating by Ellen Dunklee
"Fast reliable service. Very helpful person who answered phone."
We responded:
"Ellen, we hope to serve you for a lifetime, as it is important to my team and I that your experience is top notch each time. - Diana"
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Sandy Lipp

August 7, 2025

5  out of  5
rating by Sandy Lipp
"Randi gave me quotes for my homeowners and auto. She was very helpful and answered my questions. She was very informative and took her time. Worked different quotes to meet my needs. Awesome customer service."
We responded:
"We are so happy that Randi was able to assist you with your auto and homeowners insurance, Sandy! Randi strives to provide you with the insurance you need at a value you deserve and great customer care! Thank you for this wonderful review. We truly appreciate your kind words!"